The Which? Trusted Trader Code of Conduct

As a Which? Trusted Trader, our business has been through a rigorous application process so you can be confident you are hiring a reputable trader.

To ensure you get the highest quality of service, here is what you can expect from our business:

  • Only undertake work that we are competent to do
  • Provide you with a clear breakdown of how much the job will cost before any commitment is made by you
  • Discuss all options available to help provide you with a tailored solution
  • Endeavour to stick to timeline and costs agreed by both parties
  • Provide you with an updated quote should you require any changes to the initial agreement
  • Be open and approachable should you have any queries
  • Treat your property with respect and clean up as we go along.
Quality Property Maintenance - Where Quality & Price Matters

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.  As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as possible. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. They can be contacted on 0117 981 2929 or via their website